What we
do
On 1 October 2004 The National
Resource Centre for Consumer Participation in Health
closed. Commonwealth Department of Health and Ageing
funding ended on 30 June 2004 and we were unsuccessful
in securing new sponsors. The Health Issues Centre will
maintain the website http://www.participateinhealth.org.au
in the short term while looking for continuing support.
Other services of the Resource Centre, including the
toll free advice line 1800 625 619, distribution of
print materials, electronic newsletter, eUpdate, and
the library also ceased.
Between 1999 and August
2004 the National Resource Centre for Consumer Participation
in Health performed the following functions -
- Clearinghouse
for information on consumer feedback and participation
methodologies. We distributed free
publications (in print and on
the website), maintained a library of resources and
provided an online
searchable catalogue
- Centre
of Excellence where people can seek advice and
assistance to develop, implement and evaluate consumer
participation methods and models. We analysed strategies
and approaches and operate a free advice service by
telephone
- Centre
for Research and Special Projects on consumer
participation topics including:
Note: click
on the titles below for more information.
 Download
"About Us" information sheet
- Primary
Health Care
(2002 - 2003) This project aimed to contribute to
the knowledge base, literature and evidence supporting
consumer participation in primary health care.
- (2002 - 2003) A continuation
of the above project with four components - Improving
management of chronic disease; Developing an additional
self-assessment tool; Sharing Health Care Initiatives
case studies; and Training materials on consumer participation
methods and strategies for consumers and providers.
This project has now concluded but an update
including contact details are available.
- Consumer
and Provider Partnerships in Health Project (CAPPs
Reports)
(Jan 2001 - May 2002) We provided assistance
to the 21 projects.
- Consumer
Feedback in Australian Public Hospitals
(June 2001) We collected examples of patient
surveys used in Australian public hospitals and described
their key features.
- Feedback,
Participation and Consumer Diversity
(June 2000) This
project drew together existing information about the
participation of previously excluded groups of consumers
and highlighted existing barriers to participation
of these groups that have been marginalised. This
project, produced a literature review and an annotated
bibliography.
- Consumer
Participation Needs Assessment
(November 1999) We conducted
a "needs assessment"
to inform the establishment of the National
Resource Centre.
- Hospital
Audit Tool
(August 1999) Hospitals can use the audit tool to
gain an indication of the level of commitment and
activities on community and consumer feedback and
participation at organisational and department/ward
levels.
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