How

Clearinghouse Documents

Now that you have considered the options for how you might involve consumers in your health service, please also consider how you might evaluate and promote your consumer participation activity.

Note: click on document name for more information and to see available formats

A guide for community organisations running health workshops with consumers
Publication Date: May, 2003, Pages: 48 , Author/Source: Consumers' Health Forum 
The aim of this guide is to provide advice to national community organisations to use when conducting workshops with local community organisations on health topics or issues.
 

A model of payment to consumers, carers and community representatives
Publication Date: September 2001, Pages: 3 , Author/Source: Christine Walker and Margaret Wohlers 
This article presents information gathered from a sample of organisations about the type and amount of payment made to consumer, carers and community representatives.
 

Alfred Psychiatry Consumer Participation: Book of procedure
Publication Date: June 2001, Pages: 34 , Author/Source: Kroschel, Jon, Alfred Psychiatry Consumer Participation Group 
This project is a partnership between the Alfred Psychiatry Consumer Participation Programs' Consumer Group and Alfred Psychiatry. The project was funded by the Department of Aged Care as part of a Consumer and Provider Partnerships in Health Project (CAPPs) which was designed to further develop the evidence base underpinning effective consumer participation.
 

An evaluation of consumer participation in staff selection: strategy at Northern Area Mental Health Service
Publication Date: November, 2003, Pages: 51 , Author/Source: Lyndall Grimshaw (Project Evaluator) 
Reports outcomes of an evaluation of The Consumer Participation in Staff Selection strategy of the Northern Area Mental Health Service.
 

Building community partnerships
Publication Date: 2003, Pages: 23 , Author/Source: Department of Human Services, Victoria 
Half-day workshop for consumers, carers and community members, staff, managers and board members from primary care services in Victoria.
 

Clinical governance issues paper
Publication Date: 2001, Pages: 84 , Author/Source: Department of Health Government of Western Australia 
The development of clinical governance in Western Australia represents a concerted effort to redesign the health care system with the aim of improving health care. This report promotes clinical accountability as being an essential part of daily practices of health care workers whether at the coalface or in management positions.
 

Communicating with consumer Series Volume 1: well-written health information: a guide
Publication Date: July, 2000, Pages: 28 , Author/Source: Kay Currie, Janet Spink and Meera Rajendran 
A publication prepared for the Department of Human Services, Acute Health Division, by the Centre for Clinical Effectiveness and Health Issues Centre. The first in a series of reports from the Assessing the Quality of Consumer Information Project.
 

Communicating with consumers Series Volume 3: producing well-written health information: menorrhagia, mastitis & pain relief during childbirth
Publication Date: 2001, Pages: 201 , Author/Source: Centre for Clinical Effectiveness and Health Issues Centre 
A publication prepared for the Department of Human Services, Acute Health Division. This volume is the third in a series of reports from Assessing Quality of Consumer Information Project.The project was based on the King's Fund study Informing patients: an assessment of the quality of patient information materials, UK, 1998. This volume is best read in conjunction with Volume 1 which provides a guide to developing consumer information.
 

Communicating with consumers: Good practice guide to providing information
Publication Date: 2000, Pages: 182 , Author/Source: Kate Silburn 
The Guide was developed from a synthesis of the information and recommendations collected from hospitals and consumers.
 

Community Advisory Committee Guidelines: non-statutory guidelines for Metropolitan Health Services
Publication Date: 2000, Pages: 18 , Author/Source: Department of Human Services 
Community Advisory Committees are a statutory requirement for all Metropolitan Health Services. It is expected that Community Advisory Committees will assist health services to ensure mechanisms are in place to facilitate appropriate community and consumer participation at all levels in the health service.
 

Consumer and community participation self-assessment tool for hospitals
Publication Date: May, 2004, Pages: 17 , Author/Source: National Resource entre for Consumer Participation in Health 
Based on the original self-assessment (audit) tool for hospitals this tool was revised in 2003 through an evaluation conducted with five metropolitan health services. The tool is designed to help hospitals and units within hospitals to assess commitment to and capacity for consumer (patient), carer and community participation.
 

Consumer participation in sharing health care initiative project: a case study report
Publication Date: September, 2003, Pages: 70 , Author/Source: National Resource Centre for Consumer Participation in Health 
The Sharing Health Care Initiative is part of the Commonwealth Department of Health and Ageing's Enhanced Primary Care Package of 1999-2000. One of the major components is a series of eight mainstream and four indigenous demonstration projects.
 

East Gippsland and Wellington Primary Care Partnerships: guide to consumer and carer participation
Publication Date: 2003, Pages: 29 , Author/Source: East Gippsland and Wellington Primary Care Partnerships 
This guide was developed to assist primary health and community service agencies to enhance the quality and effectiveness of their engagement with consumers and carers. Also available in CDROM format.
 

Education and training partnerships in mental health: learning together
Publication Date: 1999, Pages: 143 , Author/Source: Deakin Human Services Australia 
Report of a project commissioned to advise on future directions for education and training. The method of the project was consultative, involving fifty or so people committed to improving mental health services through education and training. The central focus became the need for change within and between five major disciplines. The key driver was the needs and rights of consumers and carers, as they defined them around their 'lived experience'.
 

Guidelines for consumer representatives
Publication Date: 1999, Pages: 32 , Author/Source: Consumers' Health Forum 
This publication is designed to give consumers useful information to empower them in their representation role.
 

Guidelines for selecting consumer and community representatives
Publication Date: January, 2003, Pages: 14 , Author/Source: NSW Health Department 
This circular of NSW Health is designed to provide guidelines to departmental officers on the selection and recruitment of consumer and community representatives to departmental committees. Could be adapted for use in other health services.
 

Health Canada policy toolkit for public involvement in decision making
Publication Date: 2000, Pages: 149 , Author/Source: Health Policy and Communication Branch, Canada 
The purpose of the toolkit is to support Health Canada's mission to maintain and improve the health of Canadians by providing direction for Health Canada employees on public involvement.
 

Improving health services through consumer participation: a resource guide
Publication Date: 2000, Pages: 148 , Author/Source: The Department of Health, Flinders University and the South Australian Community Health Research Unit 
This guide is the complete resource and includes Sections 1 to 7 plus Appendices and is in zip file format. Each of the sections are also available separately in pdf format (see separate entries in the Publications section of this website).
 

Information series: consumer participation on committees
Publication Date: 2004, Pages: 4 , Author/Source: National Resource Centre for Consumer Participation in Health 
Consumers and carers of health services and representatives from consumer organisations are often asked by service providers to join committees and groups to provide information, advice, feedback and direction. The types of committees and groups that consuimers join vary and depend on the nature of the service, the type of information required and the level of consumer input sought.
 

Information series: key resources in consumer participation in health
Publication Date: 2004, Pages: 6 , Author/Source: National Resource Centre for Consumer Participation in Health 
This information sheet provides a list of some of the key resources in the library of the National Resource Centre for Consumer Participation in Health. The list is not exhaustive but provides an introduction to key resources.
 

Information series: methods and models of consumer participation
Publication Date: 2004, Pages: 4 , Author/Source: National Resource Centre for Consumer Participation in Health 
Provides a brief introduction to the various methods of consumer participation.
 

Information series: partnerships between consumers & health service providers (draft)
Publication Date: 2004, Pages: 4 , Author/Source: National Resource Centre for Consumer Participation in Health 
The purpose of this information sheet is to provide an overview of the meaning of 'partnership' and a guide for organisations and consumers considering entering into a partnership in some aspect of the health system. The information sheet is draft only as it is still going through the review process.
 

Information series: questions for health care organisations
Publication Date: 2004, Pages: 4 , Author/Source: National Resource Centre for Consumer Participation in Health 
While there appears to be an increasing commitments to the idea of involving consumers, many service providers are not certain of ho0w to go about beginning to work with consumers.
 

Involving consumers in improving hospital care: lessons from Australian hospitals
Publication Date: 1997, Pages: 102 , Author/Source: Draper, Mary 
Provides a first analytical account, based on Australian experience, of what might make consumer partnership in improving hospital quality work.
 

Listening & learning: ACT Health consumer feedback standards
Publication Date: 2003, Pages: 24 , Author/Source: ACT Health 
The ACT Health Consumer Feedback Standards have been developed to improve feedback mnechanisms for consumers and staff and to improve the quality and safety of health care in the ACT.
 

Organisational self-assessment and planning tool for consumer and community participation
Publication Date: May, 2003, Pages: 33 , Author/Source: National Resource Centre for Consumer Participation in Health 
This self-assessment tool is designed to assist organisations to determine their commitment and capacity regarding consumer and community participation, and to identify areas of practice that could benefit from consumer participation.
 

Queensland Health: community engagement handbook
Publication Date: 2002, Pages: 46 , Author/Source: Queensland Health 
A handbook developed by the Consumer and Community Participation Program Area of the Quality Improvement and Enhancement Prgram for use by District Health Councils.
 

Queensland Health: consumer and community participation toolkit
Publication Date: 2002, Pages: 79 , Author/Source: Queensland Health  
Within Queensland Health, consumer participation is a key component of the quality improvement process. Queensland Health staff working in this area have expressed the need for a user-friendly, easily accessible resource which contains information, case examples, methods, tools and resources which are relevant and meaningful to their organisational context.
 

Queensland Health: position statement: consumer and community participation
Publication Date: 2002, Pages: 2 , Author/Source: Queensland Health 
Consumer and community participation in health service planning and delivery is part of the way in which Queensland Health engages with Queenslanders. The intention of this document is to provide a clear guide to consumer and community participation at district and local service delivery level.
 

Review of existing models of reporting to consumers on health service quality : summary report and guidelines
Publication Date: June, 2000, Pages: 46 , Author/Source: Division of Research and Education, Royal Women's Hospital, Melbourne, Health Issues Centre and Consumers in Health Consulting 
This report contains a summary of the findings of the review including key performance issues for consumers, and the principles and guidelines for reporting to consumers on health service quality which were developed as a result of the review.
 

Summary report on consumer participation in resource allocation
Publication Date: 2000, Pages: 36 , Author/Source: Hicks, Neville and Harford, Jane 
The report outlines the rationale for explicit decision making about the allocation of health care resources, considers the kinds of information that might be useful in decision making and why community involvement in the process is important.
 

The little purple book of community rep-ing
Publication Date: 2003, Pages: 22 , Author/Source: Adelaide Central Community Health Service 
A humourous and accessible guide for people wanting to be community or consumer representatives. The guide was based on the experiences of people who had actually been community or consumer representatives.
 

The role of patient satisfaction surveys in a national approach to hospital quality management
Publication Date: 1995, Pages: 127 , Author/Source: Mary Draper and Sophie Hill 
Reports on the feasibility of national benchmark questions for patient satisfaction surveys. The intent is to reflect consumer perspectives within the exercise of setting national quality benchmarks.
 

To pay or not to pay that is the question
Publication Date: September 2001, Pages: 6 , Author/Source: Janet Spink 
This article presents the arguments for and against payment to consumer representatives and explores the assumptions behind these arguments.
 

Working with consumers in NSW Health, Guidelines for Secretariat
Publication Date: January, 2003, Pages: 4 , Author/Source: NSW Health Department 
This circular is designed to provide guidelines for the secretariat of departmental committees to support consumer representatives appointed to their committee. Could be adapted for use in other health services.