How
Practice Examples
Consumer participation in staff selection
The Consumer
Participation in Staff Selection strategy
was initiated and consumer driven and supported by
management. This document reports
the outcomes of an evaluation of the strategy. It reports
significant impacts and achievements including collaborative
partnership and increased mutual respect.
Governance
This paper
of the Community Advisory Committee on Women's Health proposes
a new Governance Framework to support the Board of the Royal
Women's Hospital (Melbourne) in meeting its responsibility
to ensure effective community participation.
Consumer Reference Group
The Banyule Nillumbik Primary Care Alliance Hypertension Project,
also known as "Take the pressure down", aims to
improve health outcomes and quality of life for consumers
withy, or at risk of, hypertension in the areas of Banyule
and Nillumbik. A Consumer Reference Group was established
to give consumers the opportunity to have "a voice"
in the management of hypertension in the community. Fourteen
months into the project the Consumer Reference Group was evaluated
and the
findings are now available.
Audit of participation activities
To encourage staff to plan and carry out their own participation
activities, participation guidelines were developed by Hunter
health (NSW). An audit of consumer participation activities
was undertaken in 2002 (prior to the guidelines) and a second
audit was done 12 months later after the introduction of the
guidelines. The second audit of participation activities showed
a 42.5% increase in consumer activities. An
overview of this work is available from NSW Health
website.
Community Advisory Committees
are a mandatory structure for all Victorian hospitals,
designed to improve community participation in Victorian public
health services. This article Southern
Health: Working with the Community
outlines the Committee's progress in integrating consumer
and community participation as core business of the health
service, with a particular emphasis on the development of
a Community Participation Plan.
Guidelines to selecting consumer
and community representatives
plus Guidelines for secretariat (resourcing representatives)
are now available from the website of NSW
Health. These guidelines were developed to assist
government staff but they could be adapted for any type of
health service.
Clinical review involving
cardiac consumers
Nepean and Blue Mountains Cardiac Support Group and Wentworth
Area Health Service worked in partnership to test the feasibility
of including cardiac consumers at every level of clinical
review at Nepean Hospital. The brief report Working
as a team: consumers and clinicians as providers of a clinical
support system provides an overview
of the project and includes key success factors and lessons
learned.
Lyell
McEwin Hospital and the Northern Metropolitan Community
Health Service worked together to explore community needs
in relation to acute care services at the Lyell McEwin Campus
and identified ways the Emergency Department could respond
more effectively. A
wide range of issues were identified and the following link
will take you A
Consumer's Perspective: Final Report, May 1999.
This report was reviewed by the Improving Care Processes Special
Interest Group of the National Resource Centre for Consumer
Participation. Feedback from the group included that it
would be useful for anyone undertaking consumer participation.
It is practical, modest and very well described.The objectives
and indicators are considered realistic and achievable. Focus
groups held with staff to get their input was considered a
strength. Information about how they decided who to contact
and how they went about finding consumers would have been
useful information but was not included. (Posted 28 January
2003)
Flinders Medical Centre -
The following links will take you to a set of documents made
available by Flinders Medical Centre. These documents are
currently in the process of being assess as practice examples
by Special Interest Groups of NRCCPH.
Consumer
Participation Plan: Flinders Medical Centre
(Plan)
Helping
Consumers Improve Safety and Quality (Article
)
Consumer
Participation Policy at Flinders Medical Centre
(Policy statement)
Background
paper for the Consumer Participation Reference Group
(Briefing)
Consumer
Payment/reimbursement (Policy
statement)
Consumer
Participation in Safety and Quality at Flinders Medical Centre
- The Search for a Consumer-focused Model
(Report)
Documenting a model to select
and support consumer representatives (2000) Breast Cancer
Network.
 Information
Kit for Organisations (PDF format, 43KB)
Information
Kit for Consumers
(PDF format, 7KB)
Consumer
Representative Project (PDF format, 99KB)
Alfred psychiatry consumer
participation program Book of Procedures (2001)
Book
of Procedures (PDF format, 387KB)
Creating dialogue in community
health in North Yarra Community Health (2001)
North
Yarra Community Health (PDF
format, 7KB)
Illawarra frequently asked
questions about consumer participation in health (2001)
Illawarra
FAQs (PDF format, 1062KB)
Illawarra consumer confidence
mechanisms and model of community participation (2001)
Illawarra
Mechanisms and Models (PDF format, 50KB)
Arthritis Victoria: Building
consumers into a statewide chronic illness organisation
(2002)
Arthritis
Victoria (PDF format, KB)
Essential Understanding and
Involvement (2002)
Order
Form (PDF format, 99KB)
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