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Internet Links

Important Notice about Links
Any links to external websites and/or information provided onthis website or returned from Web search engines are provided as a courtesy. They should not be construed as an endorsement by Health Issues Centre of the content or views of the linked materials.

Caulfield Hospital Community Participation
Community Advisory Committees are a mandatory structure for all Victorian hospitals. Bayside Health in conjunction with Caulfield General Medical Centre has implemented numerous mechanisms for community and consumer participation in health service planning and delivery. This link will take you to the community participation and community advisory committee section of the website.

Centre for Culture Ethnicity and Health
The Centre for Culture Ethnicity and Health delivers training to primary and community health workers who have either recently begun working with clients from non-English speaking backgrounds (NESB) or are keen to improve the inclusiveness of their service. One of their training programs is Ethnic community and consumer participation in health services. Designed to provide wiorkers with knowledge and skills in developing effective participation processes relevant to NESB communities.
For details phone 03 9420 1367 or email training@ceh.org.au

Client Focused Evaluations Program (CFEP)
CFEP is an international organisation which provides health professionals with systematic patient feedback on their interpersonal skills and other service aspects. CFEP is a commercial venture but the website contains useful information about practice examples whereby joint patient/practitioner improvement groups were established in the North and East Devon Health Authority. A report on the establishment of Critical Friends Groups in General Practice is also available from the website.

Community consultation and participation resource kit
The Community Consultation and Participation Resource Kit has been developed to assist NSW Area Health Service Managers and project leaders in establishing and maintaining community and consumer input into planning, policy development and service monitoring.

Picker Institute
Specialises in measuring patients' experiences and using patient feedback to improve the quality of health care.