How
Practical Tools
Following is a list of key resources
which will help with strategy development. For convenience,
the resources have been divided into two groups – one for
Consumers, and one for Providers, but both overlap and are
relevant to anyone working or participating in consumer participation.
Links are provided where the resource is available in electronic
format, otherwise ordering details are provided.
Tools for consumers …
The
little purple book of community rep-ing including
the front
cover (2003) published by Adelaide Central
Community Health Service. This booklet highlights the pitfalls
and satisfactions of entering into community participation.
It is mean't to be taken seriously and yet it contains lots
of cartoons and is also mean't to be laughed over. The book
is also available in print from Health Consumers Alliance
of South Australia phone (08) 8232 0422.
Guidelines for consumer representatives:
suggestions for consumer or community representatives working
on committees (1999) Consumers’ Health Forum of
Australia. A practical tool for consumer representatives who
are nominated onto committees (councils, working parties,
boards, reference groups, etc.) by a consumer organisation.
Copies can be obtained in hard copy from the Consumers Health
Forum or the resource
and five
fact sheets can be downloaded directly from
their website.
The Kit: a guide to the advocacy
we choose to do: a resource kit for consumers of mental health
services and family carers (1998) Commonwealth Department
of Health and Family Services. Contains a series of strategies
grouped into clusters of
- advocacy and the individual
- getting organised
- some specific activities
- advocacy and the organisation
and
- getting strategic.
Also included in the kit is
a separate resource which specifically addresses knowledge
and attitudes. The kit would be useful to consumers of all
types of services, as well as consumers of mental health services.
The kit is available for use in the library of NRCCPH, or
print copies can be purchased. Please contact NRCCPH on 1800
625 619 for details.
Tools for providers …
Flinders Medical Centre -
The following links will take you to a set of documents made
available by Flinders Medical Centre -
Consumer
participation plan: Flinders Medical Centre
(Plan)
Helping
consumers improve safety and quality (Article
)
Consumer
participation policy at Flinders Medical Centre
(Policy statement)
Background
paper for the consumer participation reference group
(Briefing)
Consumer
payment/reimbursement (Policy statement)
Consumer
participation in safety and quality at Flinders Medical Centre
- The Search for a consumer-focused model (Report)
Consumer
Reference Group Terms of Reference Template
has kindly been made available by Health Issues Centre.
Methods
and models of consumer participation (2004)
National Resource Centre for Consumer Participation in Health.
Provides an introduction to methods, models and levels of
consumer participation.
Improving
health services through consumer participation: a resource
guide for organisations (2000),
Department of Public Health, Flinders University, and
the South Australian Community Health Research Unit. A Consumer
Focus Collaboration Publication, Department of Health and
Aged Care. Links to full text of sections 1, 3 and 4 follow.
Section
1 provides an introduction to consumer participation.
Section
3 provides comprehensive information about
methods, models and strategy selection.
Section
4 provides an overview of barriers and constraints
to participation, a section on factors that enable participation,
plus useful checklists.
Bringing in the voice of consumers: a practical guide
to consumer participation (1999) Women's and Children's
Hospital, Adelaide. Download
order form
Information
series: consumer participation on committees
(2004) National Resource
Centre for Consumer Participation in Health.
Fact Sheet No. 3 includes a checklist for service
providers.
Community
advisory committee guidelines: non-statutory guidelines for
Metropolitan Health Services (2000)
Department of Human Services Melbourne. Designed to assist
with the selection and appointment of members of Community
Advisory Committees and to provide guidance in relation to
the role and conduct of such committees.
Feedback,
participation and diversity: literature
review and annotated
bibliography and Feedback, participation and diversity:
a literature review (2001)
Kate Silburn for the National Resource Centre for
Consumer Participation in Health. The literature review contains
a comprehensive table of methods used to work with diverse
groups of consumers.
Information
series: consumer participation: questions for health care
organisations,
(2004) National Resource Centre for Consumer Participation
in Health.
The community participation
workshop kit (1997) Parks Community Health Service &
Adelaide Centre Community Health Service. For inquiries re
copies of this resource please phone the NRCCPH on 1800 625
619.
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