Training

Training resource

Our Training Resource is a set of materials to help health care and consumer organisations build their own workshops. The aim of the Training is to help organisations develop a service that is more responsive to consumers' needs, enhance service quality and improve consumers' health outcomes. The Training Resource will help organisations develop:
1. More ideas about how to actively involve consumers and engage communities;
2. Skills for staff and for consumers;
3. Greater understanding of models and methods that enhance consumer participation;
4. Enhanced appreciation among staff about the value of consumer participation; and
5. Organisational change through consumer participation.
This Training is arranged into four two 1/2-half hour sessions (see chart that follows). The Training begins with a session for staff and consumers (Module A), followed by separate sessions for staff (Module B) and consumers (Modules C), and concludes with a joint session for staff and consumers (Module D.)

Chart of the Consumer Participation in Primary Care
Training Modules

A. Perspectives and Methods of Consumer Participation This module provides an overview of issues related to consumer participation in health, including terminology and methods. 1. The language we use 2. What different groups know 3. Matching methods to purpose 4. Implementing consumer participation
B. Consumer Participation & Organisational Change- Issues for Providers This module addresses issues related to providers being actively involved in organisational change to promote consumer participation. (1) Consumer participation as a part of organisational change (2) Exploring current consumer participation efforts (3) Defining your organisation’s vision for consumer participation.	C. Consumer Participation: Seeing the Health System Through a Consumer Lens This module addresses issues related to consumers being able to work, identify, and speak as consumers within an organisation. (1) Consumer Perspective (2) Roles for Consumers (3) Networking
D. Consumer Participation in Action This module addresses issues related to consumers and providers actively engaging together to achieve a culture shift towards increased consumer participation. (1) Feedback on consumer and provider issues (2) Where to from here?

The Training Resource includes a Guide to the Training Resource, a set of training materials for each of the four topics and a list of references. The Guide gives an overview of the training materials and includes information for organisations/services and information for trainers.

The Guide to the Modules can be downloaded from the menu on the left of this screen.

Modules can also be individually downloaded from the menu on the left of this screen.

References for The Guide and the Modules

Select below to download the reference:

Trainer references (69KB Microsoft Word)

Although developed for primary care organisations and consumers involved with them, most of the materials have wider application.

These training materials were developed with funding from the Department of Health and Ageing and are copyright. They may be produced in whole or in part for study, training or advocacy purposes subject to the inclusion of an acknowledgement of the source and subject to no commercial usage or sale.

Note: To download a document, "right-click"  the document and select "Save Target As..."

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