Victorian Consumers Participate in Health

Health Issues Centre maintains this website with funding from the Victorian Department of Human Services.

Effective consumer participation does not just happen. Sometimes attitudes and practices need to change in an organisation before consumers feel listened to and real change can be achieved. Consumers often feel intimidated or can wonder where to begin. Health service providers may have heard the phrase 'consumer participation' but are not sure what it really means.

This page provides some basic information about consumer participation in health, but its main focus is on Victorian resources - key relevant policy documents, examples of participation in practice, and research on consumer participation. The page can be used on its own, or you can start here and then progress to the Participate in Health site for a broader range of materials.