Why
Evidence
There is a growing interest in
the link between consumer participation activities and improvement
in the quality and safety of health care and improvements
in health outcomes. While research on consumer participation
is an emerging area, the process of documenting the relationship
between consumer participation and improved outcomes has only
just begun with the resource The evidence supporting consumer
participation in health.
 The
evidence supporting consumer participation in health (PDF,
48KB)
In early 2002 an audit involving all units of Hunter Health
(NSW) was undertaken to serve as a benchmark for future measurement
of consumer participation activities and to identify areas
for improvement. The results of the second audit of participation
activities carried out 12 months later showed a 42.5% increase
in consumer activities. Evidence
that the guidelines contributed to this increase is available
from NSW Health website is now
available.
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